Support

We usually reply within 1–2 business days.

Email: hristoslavov.ivanov@gmail.com
Please include your iOS version, device model, and a description of the issue. Screenshots help a lot.

Frequently asked

My AI food scanner says "no credits left"

Free and Basic plans get a limited number of AI scans. You can earn one extra scan by watching a short video ad (up to 5 per day), buy a scan pack, or upgrade to NutriVibe AI Pro for unlimited scans.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open iOS Settings → [Your name] → Subscriptions, tap NutriVibe, then "Cancel Subscription". The subscription remains active until the end of the current billing period.

My data isn't syncing between iPhone and iPad

Sign in with the same Apple ID or email on both devices. Then pull-to-refresh on the Today screen to force a sync. If the problem persists, sign out and back in.

How do I delete my account and data?

Open Profile → Settings → Delete Account. This removes your data from our servers within 30 days. Local data on the device is wiped immediately.

Restore Purchases isn't working

Make sure you are signed into the App Store with the same Apple ID used for the original purchase. Then open Profile → Manage Subscription → Restore Purchases.

Are my food photos saved anywhere?

No. Photos are sent to the AI service only to recognize the meal, processed in-memory, and discarded immediately. They are never stored on our servers.

Does NutriVibe work without an internet connection?

Most features work offline — logging food, water, fasting, viewing history. AI food scanning, barcode lookups and cloud sync require internet.

Still need help?

Email us at hristoslavov.ivanov@gmail.com and we'll get back to you.